Meraki RMA Full Details
Returns (RMAs), Warranties and End-of-Life Information Table of contents Hardware Returns Warranty Coverage Period Troubleshooting before Returns Product Trial Returns Avoiding Licensing Issues Refund Requests Shipment Preparation Product End-of-Life (EOL) Summary End-of-Life Products If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the device is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned. Note that, for end-customer device security, RMAs may only be requested by Full Organization Write Admins, or Network Write Admins (for only devices in networks they are Admins of). Meraki Support will not process RMAs unless the support agent can verify the r...